Terms and Conditions

1: Fare

1.1 The price you specify includes a transfer from your pickup location to your destination. When we pick you up at an airport, the price we offer includes our meet and greet at airport arrivals, flight control and up to 30 minutes of free parking on landing.

1.2 Any departure of the trip will be charged extra and must be considered by Waterloo Cars Dispatcher.

2: Waiting Times and Delays

2.1 We will pick you up at the time of pick-up and at the time of booking. An additional waiting time of 15 minutes is included free of charge. An additional charge of £5.00 will be charged for every 15 minutes we expect, but this does not include flight delays.

2.2 If your flight is delayed, we give you a waiting period of 30 minutes from the date of your delayed flight. For example, if you have to land at 10:00. but your flight was delayed and landed at 11 am, we wait until 11:30. He is not responsible for covering the costs of our driving due to the delay.

2.3 The arrival times of the flight are posted on the public websites of each airport indicated.

3: Minicab Options

3.1 We offer at least the minimum choice of minicabs.

3.2 Our actual fleet may differ from those of the website.

4: Minicab Capacity

4.1 The capacity of passengers and baggage of each type of vehicle is clearly indicated on the website. It is your responsibility to ensure that the vehicle option you choose meets the requirements of your airport transfer. If in doubt, send an e-mail with specific questions to one of our agents at bookings@waterloocars.co.uk before making your reservation.

5: Rejection

5.1 The driver has the right to refuse a passenger who, in his opinion, could constitute a danger to himself.

6: Liability

6.1 The content of this website is intended solely as general information and does not imply the acceptance of a reservation. We do not accept any liability for any damage.

6.2 In addition, we are not liable for any financial or professional loss, lost connection time, flights, trains for the driver who are late due to inclement weather or traffic, including accidents / closings of roads. The same applies to incorrect booking information provided by the customer or booking staff. During all holiday times, our charges are increased accordingly including admin which is non-refundable.

6.3 Passengers are not allowed to smoke in cars.

6.4 Passengers are not allowed to consume alcohol in a passenger car and we and / or the driver reserve the right to refuse a passenger, and we may ask the passenger to leave a vehicle that we believe to be drunk.

6.5 All passengers must use seat belts.

7: Cancellations

7.1 Cancellations up to 4 hours before the date and time of collection are free. You can cancel a reservation by clicking on the "cancel booking" link in our confirmation email.

7.2 Cancellations made less than 4 hours before the date and time of collection will be charged at 50% of the booking and cannot be processed by our ground staff. You must call us on +44 (0) 203 538 9188 or e-mail bookings@waterloocars.co.uk if you wish to cancel after 4 hours.

If driver arrives at the pick up location on time or before and passenger decides to cancel or does not take the cab, then no amount will be refunded and booking will be cancelled from our side.

7.3 We do not charge a processing fee if you cancel online using the link we provide in our confirmation email. We reserve the right to charge a £ 5 administration fee if you cancel by phone.

7.4 If you pay with PayPal, we will refund the cancellation fee immediately, but in some cases, up to 21 days.

8: Booking Errors

8.1 If any booking errors have occurred and we have not been informed by phone within 24 hours of a bad booking, you agree to take full responsibility for our charges. Payments already made are used to cover our costs.,

8.2 You can contact us by e-mail (bookings@waterloocars.co.uk) if your pick-up time is more than 24 hours. Please call us on +44 (0) 203 538 9188 if your reservation is made within 24 hours.

9: Changes

9.1 If you want to change the date and / or time of your collection, please contact via email on bookings@waterloocars.co.uk

10: Operator And Passenger Contractual Relationship

Waterloo Cars shall enter into a contractual obligation as principle with the person making the private hire booking to provide the journey, which is the subject of the booking and any such contractual obligation must be consistent with the 1998 Act and these regulations.

 Waterloo Cars, 135 Mepham Street, Waterloo London SE1 8SQ

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